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Support > Internet

One common problem we found during the installation of modems, is the fact that when we dial, the modem gives us the message : No dial tone

This is due to a couple of reasons:

There is no dialing tone (use a normal phone to check it)
The modem is faulty or cable not installed from modem to line
The modem is not set-up correctly

Unless the modem is faulty or has been hit by a lightening or power surge, please check that the setting in My Computer > Dial-up Networking > Your connection > click right button > Properties > Modem configure > Connection where there is the block "Waiting for dial tone" remove the tick, click Ok until out of the properties setting.

Also make sure that in the Server Types tag under properties, only TCP/IP is ticked and no tick is on on Log on to network.

In case of an ADSL modem, normally the settings such Username and Password are missing or wrong, or even other parameters are missing or wrong as defaults in the modem might not be for your country. If you are in doubt access it from a browser and check the setting. maybe calling your service provider could be a good thing to do, as they know what your settings should be, or even better call us for assistance.

A good thing to do as far the Internet is concerned, is to keep your Browser and e-mail client ( Outlook Express for example ) up to date, not only new versions have many "bugs" fixed, but also allow you to keep up to date with the latest technologies found on the various internet sites. Because the big sizes of the new versions of these software ( which are free ), we advise you to go the easy and cheap route : purchase at your local newspaper agency the latest computer/internet magazine ( ex. .NET magazine ) which comes with a CD, normally they have the latest version of browsers on the CD and that will save you hours of frustrating download time and money in the form of telephone calls while on-line.

A common problem with the latest version of Outlook Express is the fact that by default OE does not allow attachments to be open. To solve the issue open OE go to Tools...Options...Security and take the tick off from the "Do not allow attachments..." click Apply... Ok... exit OE, go back in and voila' now you can open attachments received with e-mails.

Another common problem seems: How to fix Outlook Express if hangs when opened

We had a lot of calls recently about Outlook Express hanging when you open it. This is normally a symptom of a corrupted INBOX. Also remember that inbox has a known limitation of +- 2 mega bytes in size (including attachments).

Steps:

1. Ensure OE is closed before starting.
2. Create a folder c:\data and copy the entire contents of your "C:\Documents and Settings\Owner\Local Settings\Application Data\Identities\{YOUR_IDENTITY_STRING}\Microsoft\Outlook Express" OR ( depends which Windows version you have ) "C:\Windows\Application Data\Identities\{YOUR_IDENTITY_STRING}\Microsoft\Outlook Express" to c:\data
3. Rename C:\Documents and Settings\Owner\Local Settings\Application Data\Identities\{YOUR_IDENTITY_STRING}\Microsoft\Outlook Express\inbox.dbx OR C:\Windows\Application Data\Identities\{YOUR_IDENTITY_STRING}\Microsoft\Outlook Express\inbox.dbx TO inbox.dbx.old
4. Start up OE; it will create an empty Inbox and will show only one message "Welcome to Outlook Express 6".
5. From the menu, open File->Import->Messages. Choose Outlook Express
6. Click Next. 6. Choose Import mail from an OE6 Identity and select your identity (Normally is Main Identity). Click OK.
7. Browse to the folder c:\data. Click Next.
8. Choose Inbox. Click Next.
9. Messages from your Inbox should appear in your new Inbox.
10. Click Finished.

Or Try this directly from Microsoft : SYMPTOMS

When you start Outlook Express, the program may stop responding and your pointer may appear as an hourglass.

CAUSE

One cause for this problem may be damaged information in your Identity ID Number registry subkey.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this problem, use Registry Editor to export, delete, and then import the Identity ID Number subkey registry information for each of your identities.

When you use this procedure, you preserve user settings, account settings, address books, and message stores.

How to Export and Delete the Identities

Quit all programs.

Click Start, and then click Run.

In the Open box, type regedit, and then click OK.

Locate the following registry subkey:

HKEY_CURRENT_USER\Identities\Identity ID Number

NOTE: There is one subkey for every identity. Follow these steps for each identity. The Identity ID Number subkey takes the form of an alphanumeric string, such as:

{C099C720-F752-11D2-87CB-00C04FADCFBE}

In the left pane, click the first \Identities\Identity ID Number subkey in the tree, and then note the user name data in the right pane.

On the Registry menu, click Export Registry File.

In the File name box, type the user name that you noted in step 5.

In the Save in box, click Desktop, and then click Save. Repeat the previous steps to export each Identity ID Number subkey.

After you export each Identity ID Number subkey, right-click the Identity ID Number subkey in the tree, and then click Delete. When you are prompted to delete the key, click Yes.

Delete the main Identity key, HKCU\Identities.

Quit Registry Editor.

The Username.reg files are now on your desktop. Each file corresponds to one of your identities.

How to Import the Identities

Import each Username.reg file. Start Outlook Express after you import each file to determine if the individual identity is damaged. To do this:

On the Microsoft Windows desktop, double-click the first Username.reg file that you exported.

Start Outlook Express to confirm that the program is working correctly for that identity.

Repeat the previous step for each Username.reg file.

Do not delete any Username.reg files that you do not use until you confirm that Outlook Express is working correctly. If Outlook Express does not work correctly after you import one of the .reg files, that identity is the identity that is causing the problem. You must delete the identity, and then re-create it.

Also keep in mind that a virus attack could affect your browser and your capability to access the internet!

Support > Internet